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Last updated: 2026/2/24

  • Company Name: 湖北省楚澈缕商贸有限公司
  • Legal Representative: 夏灵富
  • Tel: +86 19216865494
  • Email: service@mail.texsdf.com
  • Unified Social Credit Code: 91421123MAK62BB42J
  • Company Address: 湖北省黄冈市罗田县凤山镇皇庙岗社区段家桥街44号凤南1幢3单元5层（自主申报）


    • Welcome to the texsdf Store

    Dear Customer,

    Thank you for visiting our store. At texsdf, we specialize in selling a variety of goods in the Philippines and strive to win your satisfaction with quality products and excellent service. To facilitate your shopping experience, we have provided a comprehensive guide on how to contact our customer service and understand our after-sales policies. Whether you're a first-time shopper or a loyal returnee, every feedback and question is invaluable to us. Please find detailed information about our contact details and customer policies below:


    📞 How to Contact Us

  • Phone: +86 19216865494
  • Our customer service team is ready to answer any queries or resolve issues you encounter during your shopping experience.
  • Email: service@mail.texsdf.com
  • Feel free to reach out to us via email with any thoughts or suggestions you may have.
  • Company Address: 湖北省黄冈市罗田县凤山镇皇庙岗社区段家桥街44号凤南1幢3单元5层（自主申报）
  • You can also contact us by mail. Please ensure that you include the relevant order number for faster response.

    • 🏢 Customer Service Hours

    To make it easier for you to reach us, our customer service team is available during the following hours:

  • Monday to Friday: 9:00 AM to 6:00 PM
  • Closed on weekends and public holidays

    • 💳 Payment Methods

    texsdf strives to offer various payment options to meet your diverse needs:

  • Visa
  • American Express
  • Master Card
  • China UnionPay
  • Cash on Delivery (COD)

    • The table below provides a quick overview of important information regarding our order, delivery, and refund policies:

    ItemDescriptionTips
    📦 Order Processing TimeTypically 1-2 daysPlease be patient post-order; our system will promptly initiate shipment arrangements
    🚚 Delivery TimeExpected delivery within 12-15 daysCheck the logistics status as the delivery date approaches to ensure timely receipt
    🔁 Return/Exchange PolicyApplications accepted within 14 days from receiptIf quality issues occur, contact us immediately and apply for returns via our website
    💸 Refund Processing TimeRefunds processed within 7 daysProcessing time may vary by bank; please allow for possible delays

    📝 Policy Details

  • Order Processing Details: We pledge to process orders within 1 to 2 business days. This short window allows us to check inventory and prepare for dispatch.
  • Shipping Time Details: Delivery times vary depending on the destination. Our partnered logistics services will strive to deliver your products promptly. Once dispatched, we provide a unique tracking number for real-time updates.
  • Return/Exchange Regulations: For all unopened and unused items, you are entitled to request a return/exchange within 14 days. If the time frame is exceeded or packaging is damaged, requests may not be approved.
  • Refund Process: After applying for and confirming a refund, it will be processed within 7 business days. Please note that bank handling policies may result in delayed arrivals.
  • After-Sales Service Commitment: We maintain high standards of customer service. In case of questions or complaints, we commit to responding within 24 hours and seeking the best resolution.

    • 😊 Thank You for Choosing texsdf

    We highly value each question and opinion you raise about our business. Should you require further assistance or have any other inquiries, do not hesitate to contact us via the above methods. Every visit is the best support for us. We look forward to serving you again!

    Happy Shopping!


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