Last updated: 2026/2/24
Welcome to texsdf. Your trust is our biggest support. Please read the following disclaimer and related policies carefully.
1. General Disclaimer
2. Intellectual Property
3. Product Description and Images
4. Personal Information Protection
Service and Processing Times
| Item | Description |
|---|---|
| Order Processing Time | 📦 1-2 days |
| Delivery Time | 🚚 12-15 days |
| Return/Exchange Period | 🔄 Within 14 days |
| Refund Processing Time | 💰 Within 7 days |
| Customer Service Hours | ⏰ Monday to Friday: 9 AM - 6 PM (Closed on weekends and public holidays) |
| Payment Methods | 💳 Visa, American Express, Master Card, China UnionPay, Cash on Delivery |
After-Sales Service Policy
| Service Policy |
|---|
| 1. Order Timeliness |
| - Orders are processed and dispatched within 1-2 days of receipt. |
| 2. Shipping and Tracking |
| - Standard delivery takes 12-15 days; actual timing depends on logistics. Order tracking available. |
| 3. Return and Exchange Policy |
| - Returns or exchanges can be requested within 14 days of receipt. Products must be unused and in original packaging. |
| 4. Refund Policy |
| - Once a return is verified, refunds are processed back to the payment method within 7 days. |
| 5. Customer Support |
| - Ample customer support during business hours (Monday to Friday, 9 AM to 6 PM) via phone or email. |
| 6. Quality Assurance |
| - All products are sourced from reliable suppliers, ensuring quality meets normal standards. Contact us for issues. |
| 7. Payment Security |
| - We ensure transaction security with advanced encryption technology. Customers can choose various secure payment options. |
Thank you for your understanding and support! For any questions, feel free to reach out to our customer service team via phone at +86 19216865494 or email at service@mail.texsdf.com.