Last updated: 2026/2/24
Company Name: 湖北省楚澈缕商贸有限公司Legal Representative: 夏灵富Tel: +86 19216865494Email: service@mail.texsdf.comUnified Social Credit Code: 91421123MAK62BB42JCompany Address: 湖北省黄冈市罗田县凤山镇皇庙岗社区段家桥街44号凤南1幢3单元5层（自主申报）
At texsdf, we aim to provide a seamless shopping experience, ensuring customer satisfaction with every purchase. Below you will find our comprehensive return and exchange policy designed to make your after-purchase experience as smooth as possible.
🔄 Hassle-Free Returns and Exchanges
We understand that sometimes a product may not meet expectations, either due to size, color, or other factors.Our goal is to provide you with an easy, no-hassle process for returns and exchanges.📜 Eligibility for Returns
Items must be unused, in their original packaging, and include all original tags or labels.A valid proof of purchase is necessary for processing returns and exchanges.
🔁 Return and Exchange Policy Details
| Policy Item | Details |
|---|
| Return & Exchange Period | Requests must be made within 14 days of delivery |
| Product Condition | Items should be unused and in original packaging |
| Refund Processing Time | Refunds are processed within 7 business days after approval |
| Exchange Procedure | Contact customer service to initiate an exchange; items must be sent back within 7 days |
| Non-returnable Items | Personalized items, perishable goods, and final sale items |
| Return Shipping Charges | Customers are responsible for return shipping charges unless the item is defective |
| Customer Service Hours | Monday-Friday: 9 AM to 6 PM(Closed on weekends and holidays) |
📦 How to Initiate a Return or Exchange
Contact Us: Reach out to our customer service team via phone or email.Prepare Your Package: Ensure the item is securely packaged with all its original components and proof of purchase.Ship the Item: Use a trackable shipping method to ensure the item reaches us safely.🚫 Exceptions
Returns cannot be accepted beyond the specified period.Items that have been used, damaged, or altered will not qualify for returns.📞 For Assistance
Phone: +86 19216865494Email: service@mail.texsdf.com📍 Our Commitment
We pledge to resolve return and exchange requests efficiently and effectively.Customer satisfaction remains our highest priority, and we strive to address all concerns promptly.Thank you for shopping with texsdf, where your satisfaction is our success!
